Mandarin Customer Success Specialist - EdTech (Remote)

Think Academy U.S; San Jose (CA); Remote; USD 52,000 - 74,000; Full time

Benefits offered by this job

401(k) Match

Health, vision, dental insurance

Job summary

Think Academy US is seeking a Mandarin-speaking Customer Service Representative to support families and students from San Jose, CA. This full-time remote role requires 40 hours/week, with 1pm–10pm on weekdays and Sundays from home.

You will respond to inquiries, assist with scheduling, and coordinate with teaching/operations teams to ensure a positive learning experience. Qualifications include a Bachelor's degree and fluent Mandarin; CET-4 English reading preferred.

Qualifications

• Bachelor's degree or above required.
• Fluent Mandarin communication skills required (reading English at CET-4 level or equivalent preferred).
• Strong communication, problem-solving and interpersonal skills are essential.

Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.
• Monitor student progress and parent needs, ensuring a positive learning experience and assisting with scheduling and class changes.
• Handle parent feedback empathetically and collaborate with internal teams to resolve issues and improve service processes.
• Document customer feedback and partner with teaching/operations teams to enhance the overall customer experience.

Skills

Fluent Mandarin

Strong communication

Problem-solving

Interpersonal skills

Education

Bachelor's degree or above

Job description

Think Academy US is seeking a Mandarin-speaking Customer Service Representative to support families and students from San Jose, CA. This full-time remote role requires 40 hours/week, with 1pm–10pm on weekdays and Sundays from home.

You will respond to inquiries, assist with scheduling, and coordinate with teaching/operations teams to ensure a positive learning experience. Qualifications include a Bachelor's degree and fluent Mandarin; CET-4 English reading preferred.