Onsite Mandarin Customer Success Specialist

Think Academy U.S; San Jose (CA); On-site; USD 52,000 - 74,000; Full time

Job summary

Think Academy US is seeking a Customer Service Representative (Mandarin required) onsite in San Jose to support enrolled students and families. You will respond to inquiries, provide guidance, and coordinate scheduling while maintaining a high level of service across channels.

The role requires fluent Mandarin, reading English at CET-4 level, and comfort with long evening shifts. A bachelor's degree or higher is required, with opportunities for growth within an Ed-Tech environment.

Qualifications

• Bachelor's degree or above.
• Fluent Mandarin; able to read English at intermediate level (CET-4 or equivalent).
• Comfortable working long-term evening shifts in a remote work environment.

Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.
• Monitor student progress and parent needs, ensuring a positive learning experience and assisting with scheduling and class changes.

Skills

Mandarin

Customer Service

Communication

English Reading

Education

Bachelor's degree or higher

Job description

Think Academy US is seeking a Customer Service Representative (Mandarin required) onsite in San Jose to support enrolled students and families. You will respond to inquiries, provide guidance, and coordinate scheduling while maintaining a high level of service across channels.

The role requires fluent Mandarin, reading English at CET-4 level, and comfort with long evening shifts. A bachelor's degree or higher is required, with opportunities for growth within an Ed-Tech environment.