Remote Mandarin-Speaking EdTech Customer Success Specialist

Think Academy International; San Jose, Northern (CA, KY); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

401(k) Match

Job summary

Think Academy US, a TAL Education Group subsidiary, is seeking a Customer Success Specialist in San Jose, CA. This role focuses on guiding families through the learning journey, resolving inquiries, and coordinating academic support.

Evening shifts in a remote environment are required, with a personal computer and reliable internet access essential. Ideal candidates hold a Bachelor's degree, have fluent Mandarin and strong communication skills, and show customer-focused problem-solving

Qualifications

• Bachelor's degree or above.
• Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
• Comfortable working long-term evening shifts in a remote work environment.
• Must have a personal computer and reliable internet connection.
• Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
• Experience in the education industry is a plus.
• Strong communication, problem-solving, and interpersonal skills.
• Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.

Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.
• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.
• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Skills

Mandarin

Customer service

Communication

Education

Bachelor's degree

Job description

Think Academy US, a TAL Education Group subsidiary, is seeking a Customer Success Specialist in San Jose, CA. This role focuses on guiding families through the learning journey, resolving inquiries, and coordinating academic support.

Evening shifts in a remote environment are required, with a personal computer and reliable internet access essential. Ideal candidates hold a Bachelor's degree, have fluent Mandarin and strong communication skills, and show customer-focused problem-solving