Mandarin-Speaking Customer Success Specialist — Remote

Think-Academy-U; San Jose (CA); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

401(k) Match

Job summary

Think Academy US is seeking a Mandarin-speaking Customer Success Specialist in San Jose, CA to support families and manage learning journeys. You will be the primary contact for parents, guiding course scheduling and addressing inquiries with care.

Requirements include a bachelor’s degree and comfort with long evening shifts; remote work is available on Sundays. A personal computer and reliable internet are essential to perform duties effectively.

Qualifications

• Mandarin speaking and writing is required for this position.
• Bachelor's degree or above completed.
• Comfortable working long-term evening shifts in a remote work environment.
• Must have a personal computer and reliable internet connection.
• Prior experience in customer service or student services preferred.

Responsibilities

• Provide ongoing support to enrolled students and parents across learning journeys.
• Serve as a trusted point of contact for families and deliver professional guidance.
• Monitor student progress and assist with scheduling, class changes, and leave requests.
• Collaborate with teaching and operations teams to improve service processes.

Skills

Mandarin language proficiency

Customer service

Communication skills

Problem solving

Interpersonal skills

Education

Bachelor's degree or above

Job description

Think Academy US is seeking a Mandarin-speaking Customer Success Specialist in San Jose, CA to support families and manage learning journeys. You will be the primary contact for parents, guiding course scheduling and addressing inquiries with care.

Requirements include a bachelor’s degree and comfort with long evening shifts; remote work is available on Sundays. A personal computer and reliable internet are essential to perform duties effectively.