Remote Mandarin-Speaking Customer Success Specialist

Think-Academy-U; San Jose (CA); Remote; USD 42,000 - 74,000; Full time

Job summary

Think Academy US is seeking a Customer Success Specialist (Mandarin Required) to deliver proactive support to students and families in a remote, full-time contractor role.

You will respond to inquiries, coordinate scheduling, monitor progress, and work with teaching and operations teams to ensure an exceptional learning experience. Fluency in Mandarin and strong communication are essential. Hours are 40 per week, with early morning or late afternoon shifts and weekend availability preferred.

Qualifications

• Experience in customer service, customer success, education support, or similar roles.
• Ability to understand complex processes, policies, and product details.
• Strong problem-solving skills with calm under pressure.

Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.
• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.
• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

Skills

Customer service

Education support

Problem solving

Communication

Mandarin fluency

English communication

Organized

Job description

Think Academy US is seeking a Customer Success Specialist (Mandarin Required) to deliver proactive support to students and families in a remote, full-time contractor role.

You will respond to inquiries, coordinate scheduling, monitor progress, and work with teaching and operations teams to ensure an exceptional learning experience. Fluency in Mandarin and strong communication are essential. Hours are 40 per week, with early morning or late afternoon shifts and weekend availability preferred.