Mandarin-Speaking Customer Success Specialist (Remote)

Coinscapture; United States; Hybrid; USD 50,000 - 74,000; Full time

Job summary

Think Academy US is seeking a Customer Success Specialist (Mandarin Required) to support enrolled students and families remotely. This full-time contractor role focuses on responsive customer service, issue resolution, and guiding families through course scheduling and learning journeys.

You will collaborate with teaching and operations teams to improve processes, monitor student progress, and ensure an excellent family experience. Mandarin fluency is required; English communication is essential.

Qualifications

• Previous experience in customer service, customer success, education support, or similar customer-facing roles.
• Fluency in Mandarin is required; proficiency in English communication is essential.

Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Monitor student progress and parent needs, ensuring a positive learning experience.
• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with teaching and operations teams to improve service processes and the overall customer experience.

Skills

Mandarin fluency

Excellent communication

Customer service

Problem-solving

Job description

Think Academy US is seeking a Customer Success Specialist (Mandarin Required) to support enrolled students and families remotely. This full-time contractor role focuses on responsive customer service, issue resolution, and guiding families through course scheduling and learning journeys.

You will collaborate with teaching and operations teams to improve processes, monitor student progress, and ensure an excellent family experience. Mandarin fluency is required; English communication is essential.