Makerspace Creative Tech Assistant (Student)

American University; Washington; On-site; USD 25,000 - 26,000; Part time

Job summary

American University in Washington, DC seeks a part-time Makerspace Student Assistant to help run the Makerspace and manage the library's technology collection. You will check out technology, reshelve items, and assist patrons with library resources while communicating with supervisors and staff.

Federal Work Study is encouraged but not required; this role offers 10-16 hours per week, with a focus on customer service, basic tech support, and collaborative projects in a dynamic campus environment.

Qualifications

• High school diploma or its equivalent.
• Excellent customer service, interpersonal, organization, communication, and problem-solving skills.
• Ability to work independently under minimal supervision and handle monetary transactions.
• Strong attention to detail and the ability to prioritize and multi-task in a fast-paced environment.
• Creative problem-solving skills and the ability to move carts, machines, equipment, and other materials around.

Responsibilities

• Answering tickets using ServiceNow as well as maintaining a consistent presence on Microsoft Teams.
• Managing the department’s technology collection, including checking out technology to users and reshelving technology.
• Effectively communicating with supervisors who are often not within the space.
• Assisting patrons with understanding library resources and services.

Skills

Customer service

Interpersonal skills

Organization

Communication

Problem solving

Attention to detail

Multi-tasking

Monetary transactions

Education

High school diploma or equivalent

Tools

ServiceNow

Microsoft Teams

Canva

PowerPoint

Adobe Acrobat

Job description

American University in Washington, DC seeks a part-time Makerspace Student Assistant to help run the Makerspace and manage the library's technology collection. You will check out technology, reshelve items, and assist patrons with library resources while communicating with supervisors and staff.

Federal Work Study is encouraged but not required; this role offers 10-16 hours per week, with a focus on customer service, basic tech support, and collaborative projects in a dynamic campus environment.