Creative Technology Assistant (Student)

American University; Washington (District of Columbia); On-site; USD 25,000 - 28,000; Part time

Job summary

American University in Washington, DC is seeking a Makerspace Student Assistant to support the library by operating the Makerspace and maintaining the circulating Media and Technology collection. This role offers routes for specialization depending on experience and availability. Students are expected to work 10-16 hours per week.

Federal Work Study is encouraged but not required. Essential duties include answering tickets in ServiceNow and maintaining a steady presence on Microsoft Teams;

Qualifications

• High school diploma or its equivalent.
• Strong customer service, interpersonal, organization, communication and problem-solving skills.
• Ability to work independently under minimal supervision and handle monetary transactions.
• Attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Answer tickets using ServiceNow and maintain a presence on Microsoft Teams.
• Manage the department’s technology collection, check out tech to users and reshelve items.
• Communicate effectively with supervisors who may not be in the space.
• Assist patrons with understanding library resources and services.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Familiarity with Library of Congress call number system

Tools

3D modeling systems

Canva

Cricut Design Space

PowerPoint

Adobe Acrobat

Job description

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.

This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University’s Office of Financial Aid.

• Department: Reserves
• Time Type: Part time
• FLSA Status: Non-Exempt

Job Description

Summary: The Creative Technology Student Assistant supports the library and its services by operating the Makerspace and maintaining the circulating Media and Technology collection. This position offers routes for specialization depending on previous experience, interest, and availability. Students are expected to work 10-16 hours per week. Federal Work Study is encouraged but not required. This position is hiring for the Makerspace student assistant track.

Essential Functions

• Answering tickets using ServiceNow as well as maintaining a consistent presence on Microsoft Teams.
• Managing the department’s technology collection, including checking out technology to users and reshelving technology.
• Effectively communicating with supervisors who are often not within the space.
• Assisting patrons with understanding library resources and services.

Position Type/Expected Hours of Work: Part-time. 12 hours per week.

Salary Range: $18.40 per hour.

Required Education and Experience

• High school diploma or its equivalent.
• High level of honesty and integrity, with excellent customer service, interpersonal, organization, communication, and problem-solving skills.
• Ability to work independently under minimal supervision and handle monetary transactions.
• Strong attention to detail and the ability to prioritize and multi-task in a fast-paced environment.
• Creative problem-solving skills and the ability to move carts, machines, equipment, and other materials around.

Preferred Education and Experience

• Familiarity with the Library of Congress call number system.
• Experience with 3D modeling systems, Canva and other graphic design software, Cricut Design Space and vector images, PowerPoint and Adobe Acrobat.
• Basic troubleshooting, technology, and crafting skills.
• Experience with Mac and PC computers, DVD players, and other audio-visual equipment as well as video, photo, and/or audio editing software.

Additional Eligibility Qualifications

The Makerspace Specialization focuses specifically on: operating the machines within the Makerspace including the sewing machine, 3D printers, Cricut vinyl cutter, and others, basic equipment/tool troubleshooting; reporting and repairing broken items, inventorying the Makerspace’s consumable materials, assisting with events, classes, popups, and other collaborative initiatives with the AU community, providing excellent customer service to patrons, including advising on projects and creative problem solving, maintaining a welcoming and safe environment, and hosting workshops in conjunction with the Media and Technology staff.

The Media & Technology Specialization focuses specifically on: basic technology maintenance/troubleshooting; reporting and repairing broken items, managing the appointment schedule for AV equipment pickup and facilitating laptop and Chromebook loans, supporting the department’s DVD and streaming video collections through inventory tasks, writing copy for social media and the Media Services blog, providing in-depth AV technology consultation services including matching patrons with the best equipment for their projects, and hosting workshops in conjunction with the Makerspace staff.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Within the application, please let us know if you require reasonable accommodation to apply for or to perform the duties of this job.

Other Details

This position is available only to enrolled American University students. Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

American University is an E-Verify employer. Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

Contact Us For more information or assistance with the American University careers site, email [e-mail].

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

American University is a student centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world.