Student Tech Lab Assistant: Mac/Windows Support

American University; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Part time

Job summary

American University is seeking a Student Technician to support the Anderson Computing Complex (ACC) and the University Library. This part-time role focuses on keeping computers, printers, and tech resources functioning while maintaining a welcoming learning environment.

The position is limited to enrolled AU students, hours are 20 per week, and the salary is $18.40 per hour. Experience with Mac and Windows and strong customer service are valued.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Strong organizational, communication, and problem-solving abilities.
• High level of attention to detail with the ability to prioritize tasks and manage multiple responsibilities.
• Ability to work independently with minimal supervision.
• Basic knowledge of computer and printer troubleshooting.

Responsibilities

• Assist full-time technicians with updating, maintaining, and troubleshooting computers and printers in the ACC and satellite labs.
• Monitor and inspect the condition and functionality of computer lab equipment.
• Provide technical support and assistance to students, faculty, and staff.
• Help patrons locate software, training resources, classrooms, and other technology-related services.
• Provide technical support in the Mac Lab.
• Maintain a professional, clean, and quiet environment conducive to learning and productivity.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Problem solving

Attention to detail

Independent work

Education

High school diploma or equivalent

Job description

American University is seeking a Student Technician to support the Anderson Computing Complex (ACC) and the University Library. This part-time role focuses on keeping computers, printers, and tech resources functioning while maintaining a welcoming learning environment.

The position is limited to enrolled AU students, hours are 20 per week, and the salary is $18.40 per hour. Experience with Mac and Windows and strong customer service are valued.