SOC Tech Support (Student)

American University; United States; On-site; USD 25,000 - 28,000; Part time

Job summary

American University is seeking student employees for SOC Technology Services to support classroom technology, AV equipment, and media spaces. The role is open to enrolled AU students and offers part-time hours (15 hours/week) with a wage of $18.40–$20.00 per hour.

Successful candidates will assist across help desks, theater and equipment spaces, and live events while gaining hands-on customer support experience in an academic environment.

Qualifications

• Familiarity with classroom A/V systems, media production gear, or customer service.
• Communication and problem-solving skills.
• Willingness to learn and provide support across different environments.

Responsibilities

• SubHub Technology Support Desk: Provide on-call assistance for faculty and staff regarding classroom technology issues and troubleshoot questions or errors.
• Doyle/Forman Theater Support: Operate basic projection system and AV equipment during classes and theater; assist faculty using the space and ensure policies are followed.
• Cage Equipment Desk: Staff equipment checkout desk, assist with check-ins/returns, perform basic inspections, help transfer gear.
• Live Event Support: Assist with setup and operation of studio equipment; provide in-room support for classes and events.

Skills

Customer service

Communication

Problem solving

Tools

AV equipment

Job description

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students. Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions.

FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.

Department: School of Communication Time Type: Part time FLSA Status: Non-Exempt Job Description: Summary: SOC Technology Services is seeking motivated undergraduate and graduate student employees to join our team for Fall 2026. Student Support Assistants will be cross-trained to work across various help desks and technology spaces within the School of Communication (SOC). This is a hands‑on position ideal for students interested in gaining experience in customer support, media equipment, and classroom technology.

Essential Functions:

• SubHub Technology Support Desk (McKinley Building) Provide on‑call assistance for faculty and staff regarding classroom technology issues. Answer our help desk phone and troubleshoot classroom tech‑related questions or errors.
• Doyle/Forman Theater Support (Mckinley Building) Operate basic projection system and AV equipment during classes and in the theater. Provide assistance to faculty using the space, ensure the food/drink policies are met and perform opening/closing procedures of the space.
• Cage Equipment Desk (Media Production Center) Staff the equipment checkout desk and assist with equipment check‑ins/returns. Perform basic equipment inspections and help transfer gear (as able).
• Live Event Support (Mckinley Building) Assist with setup and basic operation of studio equipment. Provide in‑room support for ongoing classes and events.

Position Type/Expected Hours of Work: Part‑time. 15 hours per week. Salary Range: $18.40 - $20.00 per hour.

Preferred Education and Experience: Familiarity with classroom A/V systems, media production gear, or customer service. Communication and problem‑solving skills. Willingness to learn and provide support across different environments.

Additional Eligibility Qualifications: Flexible scheduling available based on student availability and course schedule. Opportunities for continued employment during the academic year.

Other Details: This position is available only to enrolled American University students. Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. American University is an E‑Verify employer. Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

Contact Us For more information or assistance with the American University careers site, email [e-mail].

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities. American University is a student centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally‑renowned faculty, and a reputation for creating meaningful change in the world.