Creative Technology Assistant (Student)

American University; Washington; On-site; USD 25,000 - 26,000; Part time

Job summary

American University in Washington, DC seeks a part-time Makerspace Student Assistant to help run the Makerspace and manage the library's technology collection. You will check out technology, reshelve items, and assist patrons with library resources while communicating with supervisors and staff.

Federal Work Study is encouraged but not required; this role offers 10-16 hours per week, with a focus on customer service, basic tech support, and collaborative projects in a dynamic campus environment.

Qualifications

• High school diploma or its equivalent.
• Excellent customer service, interpersonal, organization, communication, and problem-solving skills.
• Ability to work independently under minimal supervision and handle monetary transactions.
• Strong attention to detail and the ability to prioritize and multi-task in a fast-paced environment.
• Creative problem-solving skills and the ability to move carts, machines, equipment, and other materials around.

Responsibilities

• Answering tickets using ServiceNow as well as maintaining a consistent presence on Microsoft Teams.
• Managing the department’s technology collection, including checking out technology to users and reshelving technology.
• Effectively communicating with supervisors who are often not within the space.
• Assisting patrons with understanding library resources and services.

Skills

Customer service

Interpersonal skills

Organization

Communication

Problem solving

Attention to detail

Multi-tasking

Monetary transactions

Education

High school diploma or equivalent

Tools

ServiceNow

Microsoft Teams

Canva

PowerPoint

Adobe Acrobat

Job description

Washington, District of Columbia, United States

Aug 6, 2026

$18/hour

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.

This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.

Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log intoyour employee Workday accountand select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.

Department:

Reserves

FLSA Status:

Non-Exempt

Job Description:

Summary:

The Creative TechnologyStudent Assistantsupports thelibrary and its servicesbyoperatingthe Makerspace and maintaining thecirculatingMedia and Technology collection.This position offers routes for specialization depending onpreviousexperience, interest, and availability.Students are expected to work 10-16hours per week.Federal Work Study is encouraged butnotrequired.

This position is hiring for the Makerspace student assistant track.

Essential Functions:

• Answering tickets usingServiceNowas well asmaintaininga consistent presence on Microsoft Teams.
• Managing the department’s technology collection, including checking out technology to usersandreshelvingtechnology.
• Effectively communicating with supervisors who are often not withinthe space.
• Assistingpatrons with understanding library resources and services.

Position Type/Expected Hours of Work:

Part-time.

12 hours per week.

Salary Range:

• $18.40 per hour.

Required Education and Experience:

• High school diploma orits equivalent.
• High levelof honesty and integrity, with excellent customer service, interpersonal, organization, communication, and problem-solving skills.
• Ability to work independently under minimal supervision and handle monetary transactions.
• Strong attention to detail and the ability to prioritize and multi-task in a fast-paced environment.
• Creative problem-solving skills and the ability to move carts, machines, equipment, andother materials around.

Preferred Education and Experience:

• Familiarity with the Library of Congress call number system.
• Experience with 3D modeling systems,Canvaand other graphic design software,CricutDesign Space and vector images, PowerPoint and Adobe Acrobat.
• Basic troubleshooting, technology, and crafting skills.
• Experience with Mac and PC computers, DVD players, and other audio-visual equipmentas well as video, photo, and/or audio editing software.

Additional Eligibility Qualifications:

The Makerspace Specialization focuses specifically on: operating the machines within the Makerspace including the sewing machine, 3D printers,Cricutvinyl cutter, and others, basic equipment/tool troubleshooting; reportingand repairingbroken items, inventoryingthe Makerspace’s consumable materials, assistingwith events, classes, popups, and other collaborative initiatives with the AU community, providing excellent customer service to patrons, including advising on projectsand creative problem solving, maintaining a welcoming and safe environment, and hosting workshops in conjunction with the Media and Technology staff.

The Media & Technology Specialization focuses specifically on: basic technology maintenance/troubleshooting;reporting and repairing broken items, managing the appointment schedule for AV equipment pickup andfacilitatinglaptop and Chromebook loans, supporting the department’s DVD and streaming video collections through inventory tasks, writing copy for social media and the Media Services blog, providingin-depthAV technology consultation services including matching patrons with the best equipment for their projects, and hosting workshops in conjunction with the Makerspace staff.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Within the application, please let us know if you require reasonable accommodation to apply for or to perform the duties of this job.

Other Details

This position is available only to enrolled American University students.

Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

American University

Helping you find the information and expertise you need to meet your academic goals.

The American University Library is a vibrant intellectual hub that provides extensive resources for students, faculty, and researchers to foster knowledge creation and collaboration.

Libraries Information Services Technology, Information and Internet Technology, Information and Media

Company size 51-200 employees

Company type Educational Founded 1979

Momentum

Team growth

7% in 12 mo

26 employees on LinkedIn

May 23 Mar 26

Where they work

Headquarters Washington, District of Columbia

4400 Massachusetts Ave NW, Washington, District of Columbia 20016, US