Luxury Spa Ops Lead — Front-of-House Champion

The Woodhouse Spas Corporation; Midland (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Bonus based on performance

Competitive salary

Job summary

The Woodhouse Spas Corporation is seeking an energetic Assistant Operations Manager to lead front-of-house operations in a high-touch hospitality setting. You will drive daily floor leadership, manage schedules, and ensure a flawless guest journey from arrival to departure.

You will also oversee inventory, payroll-related tasks, and team coaching, while optimizing reservations and provider availability to boost retail and rebooking performance.

Qualifications

• 2-3+ years of retail, premium hospitality, or client services management experience.
• Leaders Eat Last mentality; lead by example and step in when needed.
• High emotional resilience with calm, authoritative presence under pressure.
• Availability to work weekends and evenings (Tue-Sat) and select holidays.
• Proficiency with modern cloud-based scheduling software, POS systems, and Google Workspace/Microsoft Office.

Responsibilities

• Lead daily team huddles and maintain an on-floor presence as Manager on Duty.
• Manage inventory counts, receipts, and stock levels for retail and professional supplies.
• Support payroll processes, time-clock corrections, and track sales metrics.
• Mentor staff with real-time feedback on guest service language and checkout execution.
• Monitor reservations and scheduling to maximize provider availability and bookings.
• Handle real-time issues and schedule changes to protect premium client experience.
• Oversee labor efficiency and protect profit margins without compromising standards.

Skills

Retail management

Hospitality management

Leadership

Team coaching

Operations oversight

Problem solving under pressure

Tools

POS systems

Scheduling software

Google Workspace

Microsoft Office

Job description

The Woodhouse Spas Corporation is seeking an energetic Assistant Operations Manager to lead front-of-house operations in a high-touch hospitality setting. You will drive daily floor leadership, manage schedules, and ensure a flawless guest journey from arrival to departure.

You will also oversee inventory, payroll-related tasks, and team coaching, while optimizing reservations and provider availability to boost retail and rebooking performance.