Front Desk Lead – Luxury Spa, Drive Retail & Bookings

The Woodhouse Day Spa - Carmel, Fishers & Zionsville; Fishers (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Job summary

WOODHOUSE DAY SPA in Carmel, IN, is seeking an Assistant Manager to lead our front-of-house team. This is a working leadership role with front desk duties, coaching, and developing staff to confidently sell retail and maximize bookings.

You will ensure guest journey standards are followed on every visit and support the Spa Director with daily operations. The ideal candidate has 2-4 years in frontline hospitality leadership, a proven sales coaching record, and excellent communication.

Qualifications

• 2-4 years of front desk, guest services, or hospitality leadership experience.
• Proven track record coaching a team to hit retail and booking goals.
• Strong training, coaching, and communication skills.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Work regularly scheduled shifts on the front desk, performing Spa Coordinator duties.
• Coach and develop hospitality team members to sell retail and hit sales goals.
• Run daily sales huddles and provide real-time coaching on the floor.
• Maximize the appointment book and drive upsells and advanced service bookings.
• Ensure the guest journey is followed on every guest, from arrival to departure.
• Train new hires and serve as Manager on Duty, supporting the Spa Director.

Skills

Front desk leadership

Team coaching

Training & coaching

Flexibility

Job description

WOODHOUSE DAY SPA in Carmel, IN, is seeking an Assistant Manager to lead our front-of-house team. This is a working leadership role with front desk duties, coaching, and developing staff to confidently sell retail and maximize bookings.

You will ensure guest journey standards are followed on every visit and support the Spa Director with daily operations. The ideal candidate has 2-4 years in frontline hospitality leadership, a proven sales coaching record, and excellent communication.