Luxury Spa Floor Manager: Guest Experience & Leadership

Woodhouse Spa; Houston (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k) matching

Company parties

Employee discounts

Job summary

Woodhouse Spa in Houston is seeking a Floor Manager to lead guest experiences at our luxury spa. You will oversee reservations, manage a hospitality team, and drive KPIs while maintaining high service standards.

The role requires prior management experience, stamina for 12-hour shifts, and a background in hospitality. We offer a competitive pay package, spa perks, paid time off, 401(k) matching, and health benefits.

Qualifications

• Prior management experience required.
• Comfortable standing for 12 hours.
• Hospitality or luxury service background desirable.

Responsibilities

• Oversee guest reservations and confirmations.
• Lead and coach hospitality team.
• Drive KPIs: guest satisfaction, revenue, productivity.
• Manage inventory and retail presentation.
• Promote spa services and product knowledge.

Skills

Guest service

Leadership

Team coaching

Sales awareness

Job description

Woodhouse Spa in Houston is seeking a Floor Manager to lead guest experiences at our luxury spa. You will oversee reservations, manage a hospitality team, and drive KPIs while maintaining high service standards.

The role requires prior management experience, stamina for 12-hour shifts, and a background in hospitality. We offer a competitive pay package, spa perks, paid time off, 401(k) matching, and health benefits.