Spa Operations & Guest Experience Manager

Woodhouse Spa - Cedar Park; Rochester Hills (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Job summary

The Woodhouse Day Spa Rochester Hills is a luxury spa seeking an assistant manager who excels in guest services and spa or retail operations. You will guide front desk flow, support spa protocols, and help keep the team organized for daily success.

Ideal candidates are friendly, motivated, detail oriented, and able to drive gift card and retail sales while maintaining a consistently exceptional guest experience. Weekend and evening availability is required as part of this role.

Qualifications

• Excellent customer service skills and spa or retail management experience.
• The ideal candidate is friendly, motivated and detail oriented.
• Our assistant manager will support spa operations and ensure guest satisfaction.

Responsibilities

• Orchestrates proper guest flow and works with the front desk team to ensure execution of spa protocols
• Rocks sales numbers by providing gift card and retail recommendations
• Ensures a positive, consistent guest experience
• Supports the general manager
• Is super organized and has an astute attention for detail, always making sure the place is tidy and everyone has marching orders for the day
• Ensures efficient spa flow throughout the day
• Weekend and Evening availability is necessary

Skills

Customer service

Spa management

Retail management

Attention to detail

Organization

Job description

The Woodhouse Day Spa Rochester Hills is a luxury spa seeking an assistant manager who excels in guest services and spa or retail operations. You will guide front desk flow, support spa protocols, and help keep the team organized for daily success.

Ideal candidates are friendly, motivated, detail oriented, and able to drive gift card and retail sales while maintaining a consistently exceptional guest experience. Weekend and evening availability is required as part of this role.