Luxury Spa Front-of-House Operations Lead

Woodhouse Spa - Midland; Midland (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base pay

Paid time off

Health and life insurance

Performance bonuses

Complimentary services and generous in

discounts

Job summary

Woodhouse Spa - Midland in Midland, Texas seeks an Assistant Operations Manager to lead a high-touch front-of-house team and own daily guest operations. You will steer team huddles, manage schedules, and uphold luxury service standards while coordinating with Spa Director on provider standards and backend logistics.

The role requires a dynamic leader with retail/hospitality management experience, a calm, solution-focused mindset, and availability for weekends and evenings.

Qualifications

• 2-3+ years of retail, premium hospitality, or client services management experience
• Willingness to work weekends and evenings
• Experience with luxury brands or high-end service environments is highly preferred

Responsibilities

• Lead daily team huddles and maintain a visible floor presence as Manager on Duty
• Oversee inventory, supply ordering, and stock levels for retail and professional supplies
• Support payroll tracking, time clock corrections, and review sales metrics
• Mentor and develop staff with real-time coaching on service standards and scripting
• Monitor reservations and scheduling to optimize provider availability and client experience
• Address real-time client issues and adjust schedules to uphold premium standards
• Balance labor efficiency with profit margins while preserving brand integrity

Skills

Retail management

Hospitality management

Team leadership

Customer service excellence

Problem solving

Tools

Google Workspace

Microsoft Office

POS systems

Cloud-based scheduling software

Job description

Woodhouse Spa - Midland in Midland, Texas seeks an Assistant Operations Manager to lead a high-touch front-of-house team and own daily guest operations. You will steer team huddles, manage schedules, and uphold luxury service standards while coordinating with Spa Director on provider standards and backend logistics.

The role requires a dynamic leader with retail/hospitality management experience, a calm, solution-focused mindset, and availability for weekends and evenings.