Spa Front Desk Lead & Manager on Duty

The Woodhouse Day Spa - Carmel, Fishers & Zionsville; Carmel (IN); In loco; USD 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive hourly pay

Monthly performance bonuses

5% retail commission with tiered bonus

Complimentary and discounted spa serv

Leadership training and mentorship

Descrizione del lavoro

Woodhouse Day Spa is a modern luxury day spa dedicated to delivering elevated experiences and exceptional hospitality in a refined, guest-centric environment. Our front desk and hospitality team are the face of our brand - setting the tone for every guest interaction with professionalism, warmth, and expertise.

We are seeking an experienced Spa Coordinator and Keyholder to join our front desk team. You will serve as Manager on Duty when leadership is absent, resolve guest concerns, and help

Competenze

• 3-5 years of front desk, guest services, or hospitality/retail experience.
• Demonstrated leadership or keyholder experience.
• Strong decision-making and conflict-resolution skills.
• Flexible availability including evenings and weekends.

Mansioni

• Perform all front desk and guest service duties at an advanced level
• Serve as Manager on Duty, overseeing appointment flow and daily operations
• Resolve guest complaints and elevate when appropriate
• Maintain accuracy and accountability in opening and closing procedures, including required reporting and daily register reconciliation
• Support new hire training
• Recommend services, upgrades, and retail products to guests

Conoscenze

Front desk experience

Leadership experience

Hospitality skills

Descrizione del lavoro

Woodhouse Day Spa is a modern luxury day spa dedicated to delivering elevated experiences and exceptional hospitality in a refined, guest-centric environment. Our front desk and hospitality team are the face of our brand - setting the tone for every guest interaction with professionalism, warmth, and expertise.

We are seeking an experienced Spa Coordinator and Keyholder to join our front desk team. You will serve as Manager on Duty when leadership is absent, resolve guest concerns, and help