Luxury Sales Associate — Omni‑Channel Clienteling Pro

Tapestry, Inc.; Concord (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house, seeks a Sales Associate to deliver an elevated, personalized shopping experience and meet store sales goals in the United States. You will blend luxury service with omni‑channel selling and support daily store operations.

Join a collaborative team, drive revenue, and participate in brand initiatives while maintaining a professional demeanor on the floor.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use.
• Strong English proficiency.
• Luxury retail background with social media savvy and live‑stream or video demo experience.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

Fashion trends

POS proficiency

English proficiency

Luxury retail

Social media savvy

Live-stream shopping

Clienteling

Data acquisition

Job description

Coach, a global fashion house, seeks a Sales Associate to deliver an elevated, personalized shopping experience and meet store sales goals in the United States. You will blend luxury service with omni‑channel selling and support daily store operations.

Join a collaborative team, drive revenue, and participate in brand initiatives while maintaining a professional demeanor on the floor.