Luxury Sales Associate: Clienteling & Omni-Channel

Coach; Tyler (TX); On-site; USD 20,664,000 - 26,519,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house grounded in New York with luxury retail DNA. The Sales Associate role is the front-line ambassador delivering an elevated shopping experience, meeting personal and store goals, and supporting daily operations.

This position blends luxury service with omni‑channel selling and team collaboration to drive brand loyalty and revenue. Key responsibilities include building lasting client relationships, executing personal sales plans, and utilizing POS, clienteling, and

Qualifications

• 1+ years of luxury retail sales experience; knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop), and data capture tools.
• Strong English proficiency; ability to read price/release sheets.

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers and follow up to close sales.

Skills

Luxury retail experience

Clienteling

POS operation

English proficiency

Social media savvy

Live‑stream shopping

Tools

POS devices (iPad)

Mobile POS

Job description

Coach is a global fashion house grounded in New York with luxury retail DNA. The Sales Associate role is the front-line ambassador delivering an elevated shopping experience, meeting personal and store goals, and supporting daily operations.

This position blends luxury service with omni‑channel selling and team collaboration to drive brand loyalty and revenue. Key responsibilities include building lasting client relationships, executing personal sales plans, and utilizing POS, clienteling, and