Luxury Sales Associate — Omnichannel & Clienteling Pro

Tapestry; Monroe (OH); Hybrid; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Coach is a global fashion house seeking a Sales Associate to deliver an elevated, personalized shopping experience. You will meet personal and store sales goals, support daily store operations, and contribute to brand loyalty through expert styling and exceptional service.

The role blends luxury retail service with omni-channel selling and team collaboration. Candidates should have 1+ years of sales experience in luxury retail, strong English, and comfortable with social selling and data capture.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Strong knowledge of fashion trends and competitors.
• Experience with POS operation and basic computer proficiency.

Responsibilities

• Represent Coach as a brand ambassador and adhere to service standards.
• Build lasting client relationships through styling and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet KPIs.
• Source new customers and follow up to close sales.
• Maintain store operations including cash wrap and stock replenishment.

Skills

Sales experience

Luxury retail

Customer service

Tools

POS system

Mobile POS

Job description

Coach is a global fashion house seeking a Sales Associate to deliver an elevated, personalized shopping experience. You will meet personal and store sales goals, support daily store operations, and contribute to brand loyalty through expert styling and exceptional service.

The role blends luxury retail service with omni-channel selling and team collaboration. Candidates should have 1+ years of sales experience in luxury retail, strong English, and comfortable with social selling and data capture.