Luxury Retail Sales Support - Flexible Hours & Benefits

kate spade new york; Bethlehem (Northampton County); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking a Sales Support Associate to enhance customer experiences at the point of sale and keep the sales floor organized and inviting. You will welcome clients, operate the POS, and assist with shipments and stock management, ensuring a polished, luxury retail environment.

The role requires attentive, friendly service, strong English communication, and the ability to multitask in a fast-paced setting, including flexible scheduling and weekend shifts.

Qualifications

• 1+ year of retail experience, preferably in luxury retail service.
• Knowledge of fashion trends and marketplace competition.
• Experience with cash registers and basic computer skills (iPad/laptop) and POS systems.
• Ability to multitask in a fast-paced environment with high attention to detail.
• Excellent communication and customer service skills, with strong English proficiency.

Responsibilities

• Welcome clients with warmth and professionalism and provide personalized assistance.
• Act as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and update visual merchandising.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Strong English language proficiency

Attention to detail

Multitasking

Communication skills

Tools

Cash register systems

Mobile POS

iPad usage

Walkie talkie usage

Job description

Coach is a global fashion house seeking a Sales Support Associate to enhance customer experiences at the point of sale and keep the sales floor organized and inviting. You will welcome clients, operate the POS, and assist with shipments and stock management, ensuring a polished, luxury retail environment.

The role requires attentive, friendly service, strong English communication, and the ability to multitask in a fast-paced setting, including flexible scheduling and weekend shifts.