Luxury Brand Sales Support — Flexible Schedule

kate spade new york; Menlo Park (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking a Sales Support Associate in a luxury retail setting. You will greet clients, assist with product needs, and maintain a polished sales floor while efficiently handling POS transactions at the cash wrap.

You will also support stockroom and shipments, assist with merchandising updates, and uphold loss prevention standards. Flexibility to work nights, weekends, and peak periods is required to meet business needs.

Qualifications

• 1+ year of retail experience, preferably in luxury.
• Strong English language proficiency for customer interactions.
• Knowledge of cash register systems and basic computer skills (iPad, laptop).
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of fashion trends and competition in the marketplace.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Attention to detail

Communication skills

Tools

POS system

iPad

Walkie-talkie

Job description

Coach is a global fashion house seeking a Sales Support Associate in a luxury retail setting. You will greet clients, assist with product needs, and maintain a polished sales floor while efficiently handling POS transactions at the cash wrap.

You will also support stockroom and shipments, assist with merchandising updates, and uphold loss prevention standards. Flexibility to work nights, weekends, and peak periods is required to meet business needs.