Luxury Retail Sales Support – Flexible Schedule

kate spade new york; Glendale (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Job summary

Coach is a global fashion house seeking a Sales Support Associate to elevate store performance and customer experience. You will greet clients, assist with needs, and act as a brand ambassador while supporting POS operations and stockroom duties.

The role requires retail experience, fashion awareness, and strong English communication. It includes flexible scheduling to meet busy retail periods and adherence to store standards and loss prevention policies.

Qualifications

• 1+ years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Retail experience

English proficiency

Cash handling

Tools

POS systems

iPad

Mobile POS

Walkie talkie

Job description

Coach is a global fashion house seeking a Sales Support Associate to elevate store performance and customer experience. You will greet clients, assist with needs, and act as a brand ambassador while supporting POS operations and stockroom duties.

The role requires retail experience, fashion awareness, and strong English communication. It includes flexible scheduling to meet busy retail periods and adherence to store standards and loss prevention policies.