Luxury Retail Associate Manager — Client Experience Lead

TUMI; Hackensack (NJ); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

EAP

Medical & Dental Insurance

Vision Insurance

Basic Life Insurance

AD&D Insurance

Supplemental Life Insurance

401(k) with company match

Commuter Benefits

Retail Store Sales Bonus program

Job summary

TUMI is seeking an Associate Manager for our Retail team in New Jersey to drive sales, build client relationships, and lead a high-performing store team. You will uphold the brand’s luxury standards while delivering world-class service and achieving store KPIs.

The role requires strong client-focus, strategic planning, and the ability to coach colleagues. This position offers growth opportunities within a dynamic luxury retail environment and a comprehensive benefits package.

Qualifications

• Prior luxury retail experience preferred.
• Proven ability to meet sales goals and KPIs.
• Strong leadership and coaching skills.

Responsibilities

• Meet and exceed store sales and KPI goals.
• Lead and develop store team; provide coaching and feedback.
• Maintain exceptional client experience and brand standards.
• Oversee visual merchandising and in-store presentation.
• Ensure adherence to store policies and payroll/timekeeping.

Skills

Client service

Sales leadership

Team collaboration

Time management

KPI achievement

Store operations

Job description

TUMI is seeking an Associate Manager for our Retail team in New Jersey to drive sales, build client relationships, and lead a high-performing store team. You will uphold the brand’s luxury standards while delivering world-class service and achieving store KPIs.

The role requires strong client-focus, strategic planning, and the ability to coach colleagues. This position offers growth opportunities within a dynamic luxury retail environment and a comprehensive benefits package.