Luxury Retail Associate Manager - Client Experience Leader

TUMI; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Tuition Reimbursement

Employee Discount

Pet Insurance

Paid Time Off

Training

Job summary

TUMI in New York, NY is seeking an Associate Manager for our Retail team. You will drive sales through exceptional client service, leadership, and strategic initiative while reflecting the brand’s luxury ethos.

The role emphasizes coaching, training, and creating a premium client experience in-store. Ideal candidates bring strong premium retail sales experience, a collaborative mindset, and the ability to manage timelines, KPI goals, and training programs while maintaining brand standards and

Qualifications

• Experience in luxury retail or premium brands preferred.
• Proven track record of meeting or exceeding sales goals.
• Strong communication and interpersonal skills required.

Responsibilities

• Meet and exceed personal sales and KPI targets.
• Lead by example to coach and train team members.
• Build strong client relationships and deliver exceptional service.
• Ensure store standards and visual merchandising align with brand guidelines.

Skills

Client service

Sales excellence

Leadership

Communication

Brand awareness

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

POS systems

Job description

TUMI in New York, NY is seeking an Associate Manager for our Retail team. You will drive sales through exceptional client service, leadership, and strategic initiative while reflecting the brand’s luxury ethos.

The role emphasizes coaching, training, and creating a premium client experience in-store. Ideal candidates bring strong premium retail sales experience, a collaborative mindset, and the ability to manage timelines, KPI goals, and training programs while maintaining brand standards and