Luxury Retail Associate Manager – Drive Client Sales

TUMI; Deer Park (NY); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Sick time

Employee Assistance Program (EAP)

401(k) with a company match

Incentive program

Job summary

TUMI is seeking an Associate Manager for our U.S. retail team in New York. You will create an exceptional client experience, build lasting relationships, and drive sales through superior service in a luxury environment.

The role demands a strong understanding of the luxury travel and lifestyle market, leadership in coaching staff, and a collaborative approach to grow brand awareness and KPI performance. Growth opportunities are supported by TUMI University Training and comprehensive benefits.

Qualifications

• Experience delivering high-end client service in luxury or premium environments.
• Proven track record achieving sales KPIs and driving customer engagement.
• Ability to mentor and develop store teams through coaching and feedback.
• Strong communication and collaboration across teams to maintain brand standards.

Responsibilities

• Meet and exceed store sales and KPI targets, including conversion and client data capture.
• Lead with initiative, plan strategically, and drive change to improve performance.
• Train and develop store staff, provide coaching, and support quarterly development goals.
• Maintain visual standards and ensure a consistently premium client experience.

Skills

Client service

Sales excellence

Leadership

Communication

Time management

Visual merchandising

Job description

TUMI is seeking an Associate Manager for our U.S. retail team in New York. You will create an exceptional client experience, build lasting relationships, and drive sales through superior service in a luxury environment.

The role demands a strong understanding of the luxury travel and lifestyle market, leadership in coaching staff, and a collaborative approach to grow brand awareness and KPI performance. Growth opportunities are supported by TUMI University Training and comprehensive benefits.