Luxury Retail Associate Manager

TUMI; Carlsbad (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

Employee Assistance Program (EAP)

Comprehensive benefits package

Job summary

TUMI is seeking an Associate Manager to join our Retail team in a luxury environment. The role focuses on creating an exceptional client experience that mirrors our brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate will bring passion for luxury lifestyle, proven sales success, and the ability to coach and develop store associates. Growth, training, and a performance-driven culture are emphasized within the team.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and openness to feedback.
• Retail tasks include standing, moving, lifting up to 30 pounds, and using a ladder.
• Strong sales and client experience, preferably in the luxury market.
• Proven success in meeting sales goals and KPI targets.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.

Responsibilities

• Meet and exceed personal sales and KPI metrics.
• Display initiative, plan, prioritize, and drive change.
• Lead training and development for store associates and provide coaching.
• Coach and give feedback to foster a 360-degree development culture.
• Communicate effectively and uphold ethical conduct while supporting brand goals.
• Ensure compliance with payroll, policies, and visual merchandising guidelines.
• Maintain superior client experience and visual standards in-store.

Skills

Passion for luxury lifestyle

Sales & client experience

Proven sales goal attainment

Initiative & prioritization

Time management

Openness to feedback

Job description

TUMI is seeking an Associate Manager to join our Retail team in a luxury environment. The role focuses on creating an exceptional client experience that mirrors our brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate will bring passion for luxury lifestyle, proven sales success, and the ability to coach and develop store associates. Growth, training, and a performance-driven culture are emphasized within the team.