Luxury Front Desk Supervisor: Guest Experience Leader

Sacramento Native American Health Center, Inc

Carmel-by-the-Sea (CA)

On-site

USD 33,000 - 37,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

L'Auberge Carmel is seeking a Front Desk Supervisor to lead guest services and help maintain the Forbes Five-Star standards across all hotel operations. You will coordinate Front Desk, Housekeeping, Bell/Valet, and Breakfast Service to deliver an exceptional guest experience.

This role requires hospitality leadership, strong communication, and hands-on supervision of daily checklists, cashiering, and training.

Qualifications

Experience in hospitality management, leadership, and staff coordination.
Familiarity with property management systems (PMS), reservation platforms, and health and safety regulations is essential.
Exceptional communication, conflict resolution, and customer service skills.

Responsibilities

Maximize and ensure guest satisfaction.
Involved and active in hotel operations and supervises to ensure that service is effective and meets standards.
Work as Front Desk agent and assumes all Front Desk agent responsibilities.
Ensures daily checklists are completed by staff and closing reports are thorough and accurate.
Maintain a teamwork orientation toward and among co-workers.
Perform all general front hotel department procedures in an exemplary manner.
Exemplify Forbes, Sorasea Hospitality, and Relais & Chateaux service standards.
Ensure departmental standards are implemented and maintained.
Ensure Forbes Five-Star standards are implemented throughout the hotel and regular training sessions are conducted with each department.