Luxury Front Desk Guest Experience Agent

Auberge-Collection; California; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

Auberge du Soleil in Napa Valley seeks a Guest Service Agent to deliver exceptional front desk service in a luxury setting. You will welcome guests, check them in and out, handle inquiries, and coordinate reservations and amenities with other departments.

Join a renowned Auberge Collection property known for attentive, unobtrusive service, elegant surroundings, and guest satisfaction. Must be flexible with schedule and able to thrive in a fast-paced luxury environment.

Qualifications

• One year experience at a hotel.
• Flexible schedule including weekends and holidays.
• Experience at a luxury hospitality property.
• Superior professional appearance and manner, good character to work on a fast-paced team.

Responsibilities

• Greet guests and manage check-in/check-out.
• Handle guest communications and requests.
• Maintain front desk operations and record keeping.
• Coordinate with departments for guest needs.
• Provide information on resort amenities and services.
• Ensure billing per hotel policies.

Skills

Hotel experience

Flexible schedule

Luxury hospitality

Professional appearance

Work under pressure

Job description

Auberge du Soleil in Napa Valley seeks a Guest Service Agent to deliver exceptional front desk service in a luxury setting. You will welcome guests, check them in and out, handle inquiries, and coordinate reservations and amenities with other departments.

Join a renowned Auberge Collection property known for attentive, unobtrusive service, elegant surroundings, and guest satisfaction. Must be flexible with schedule and able to thrive in a fast-paced luxury environment.