Luxury Front Desk Supervisor — Guest Experience Leader

AKA Hotels + Hotel Residences; Beverly Hills (CA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401K with company match

Supplemental insurance

Job summary

AKA Hotels + Hotel Residences in Beverly Hills is seeking a Front Office Supervisor responsible for delivering five‑star service, guiding the front desk and reservations teams, and maintaining exceptional guest experiences for residents and guests in a luxury setting.

The role emphasizes leadership, operational oversight, accurate check‑in/out, coordination with Sales and Housekeeping, and proactive resident communications to ensure seamless stays and high satisfaction levels.

Qualifications

• High school diploma or equivalent.
• Associates degree or higher.
• 3–5 years of guest service experience.
• Flexible schedule including nights, weekends and holidays.
• Meticulous attention to detail.
• Motivational, verbal and written communication skills.

Responsibilities

• Oversee the Front Office and Reservations functions.
• Maintain service levels to drive repeat visits.
• Ensure safety, compliance, and adherence to standards.
• Add value by addressing special requests and opportunities.
• Audit reservations and coordinate arrivals with departments.
• Communicate with residents before, during, and after their stay.
• Coordinate with Sales and Housekeeping for special requests.
• Check no-shows and review booking details in Synxis/Opera.
• Lead and mentor the Resident Services team.
• Provide professional introductions to incoming leads and property tours.
• Enter reservations, audit records, and manage lease/payment links.

Skills

Guest service

Team leadership

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Associate degree or higher

Tools

Opera PMS

Synxis

Job description

AKA Hotels + Hotel Residences in Beverly Hills is seeking a Front Office Supervisor responsible for delivering five‑star service, guiding the front desk and reservations teams, and maintaining exceptional guest experiences for residents and guests in a luxury setting.

The role emphasizes leadership, operational oversight, accurate check‑in/out, coordination with Sales and Housekeeping, and proactive resident communications to ensure seamless stays and high satisfaction levels.