Front Desk Supervisor - Luxury Hotel Guest Experience

Sacramento Native American Health Center, Inc; Carmel-by-the-Sea (CA); Sur place; USD 33 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

401(k) Employer Matching

Résumé du poste

Carmel Beach Hotel in Carmel-by-the-Sea is seeking a Front Desk Supervisor to lead daily front desk operations and ensure a seamless guest experience. You will coordinate across Front Desk, Housekeeping, and other departments, oversee reservations, cashiering, lobby presentation, and room merchandising to reflect our hospitality standards.

Working closely with the Hotel Manager, you will train staff, verify checklists and closing reports, resolve guest concerns with professionalism, and foster

Qualifications

• Experience in hospitality management, leadership, and staff coordination.
• Familiarity with property management systems (PMS), reservation platforms, and health and safety regulations is essential.
• Exceptional communication, conflict resolution, and customer service skills.

Responsabilités

• Maximize and ensure guest satisfaction.
• Involved and active in hotel operations and supervises to ensure that service is effective and meets standards.
• Work as Front Desk agent and assumes all Front Desk agent responsibilities.
• Ensures daily checklists are completed by staff and closing reports are thorough and accurate.
• Maintain a teamwork orientation toward and among co-workers.
• Perform all general front hotel department procedures in an exemplary manner.
• Ensure departmental standards are implemented and maintained.
• Ensure the hotel departments receive thorough training on all aspects of their job duties.

Connaissances

Hospitality management

Leadership

Staff coordination

PMS knowledge

Reservation platforms

Health and safety regs

Communication skills

Customer service

Formation

2 Year Degree

Outils

None

Description du poste

Carmel Beach Hotel in Carmel-by-the-Sea is seeking a Front Desk Supervisor to lead daily front desk operations and ensure a seamless guest experience. You will coordinate across Front Desk, Housekeeping, and other departments, oversee reservations, cashiering, lobby presentation, and room merchandising to reflect our hospitality standards.

Working closely with the Hotel Manager, you will train staff, verify checklists and closing reports, resolve guest concerns with professionalism, and foster