Guest Service Agents

Sorasea Hospitality LLC; Carmel-by-the-Sea (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

L'Auberge Carmel is seeking a Front Desk Supervisor to lead guest services and help maintain the Forbes Five-Star standards across all hotel operations. You will coordinate Front Desk, Housekeeping, Bell/Valet, and Breakfast Service to deliver an exceptional guest experience.

This role requires hospitality leadership, strong communication, and hands-on supervision of daily checklists, cashiering, and training.

Qualifications

• Experience in hospitality management, leadership, and staff coordination.
• Familiarity with property management systems (PMS), reservation platforms, and health and safety regulations is essential.
• Exceptional communication, conflict resolution, and customer service skills.

Responsibilities

• Maximize and ensure guest satisfaction.
• Involved and active in hotel operations and supervises to ensure that service is effective and meets standards.
• Work as Front Desk agent and assumes all Front Desk agent responsibilities.
• Ensures daily checklists are completed by staff and closing reports are thorough and accurate.
• Maintain a teamwork orientation toward and among co-workers.
• Perform all general front hotel department procedures in an exemplary manner.
• Exemplify Forbes, Sorasea Hospitality, and Relais & Chateaux service standards.
• Ensure departmental standards are implemented and maintained.
• Ensure Forbes Five-Star standards are implemented throughout the hotel and regular training sessions are conducted with each department.

Skills

Hospitality management

Team leadership

Staff coordination

PMS systems

Reservation platforms

Health and safety regulations

Communication skills

Conflict resolution

Customer service

Education

Associate degree in hospitality

Tools

Property Management System (PMS)

Job description

• Base Pay $24.00 - $27.00 / Hour
• Other Compensation service fees
• Industry Luxury Hotel, Hospitality, Travel & Dining
• Employee Type FT Non-Exempt
• Required Degree 2 Year Degree
• Manage Others Yes

Contact information

As Front Desk Supervisor, you’ll play a key role in creating an exceptional guest experience at L'Auberge Carmel. You’ll participate in the daily flow of hotel operations, working across Front Desk, Housekeeping, Bell/Valet, Maintenance, and Breakfast Service to ensure every detail reflects our commitment to outstanding hospitality.

From managing reservations and room assignments to overseeing cashiering, lobby presentation, room merchandising, and service and safety standards, you’ll help create a seamless and welcoming experience for every guest. You’ll take pride in resolving guest concerns with professionalism and care, keeping communication flowing between shifts, and helping each department work together as one team.

Working closely with the General Manager and Hotel Supervisor, you’ll help bring our service and safety standards to life, support an efficient and engaged team, and make a meaningful impact on the day-to-day success of the hotel.

Key Responsibilities

• Maximize and ensure guest satisfaction.
• Involved and active in hotel operations and supervises to ensure that service is effective and meets standards.
• Work as Front Desk agent and assumes all Front Desk agent responsibilities.
• Ensures daily checklists are completed by staff and closing reports are thorough and accurate.
• Maintain a teamwork orientation toward and among co-workers.
• Perform all general front hotel department procedures in an exemplary manner.
• Exemplify Forbes, Sorasea Hospitality, and Relais & Chateaux service standards.
• Ensure departmental standards are implemented and maintained.
• Ensure the hotel departments receive thorough training on all aspects of their job duties.
• Ensure Forbes Five-Star standards are implemented throughout the hotel and regular training sessions are conducted with each department.

Requirements

We are looking for a Front Desk Supervisor with t he following abilities to ensure smooth daily operations, satisfied guests, and a motivated team:

• Experience in hospitality management, leadership, and staff coordination.
• Familiarity with property management systems (PMS), reservation platforms, and health and safety regulations is essential.
• Exceptional communication, conflict resolution, and customer service skills.

Summary

Experience a workplace as beautiful as the coastline we call home. At L'Auberge Carmel, we take pride in creating a welcoming, elegant environment for every guest—and we’re looking for team members who share our passion for exceptional hospitality.

In this role, you will help ensure each guest enjoys a memorable and comfortable stay through attentive service, genuine care, and a commitment to our high standards.

Full-Time Employee Benefits Include

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Employer Matching