Senior Guest Services Manager – Luxury Resort

Auberge Resorts Collection; California; On-site; USD 85,000 - 90,000; Full time

Job summary

Auberge du Soleil, part of the Auberge Collection, seeks aGuest Services Manager to lead the Guest Services team and deliver Forbes Five‑Star service from pre-arrival to post‑stay. You will drive operational excellence across Front Office, Concierge, Bell and Valet, while maintaining personalized guest relations and flawless execution.

The ideal leader combines emotional intelligence, hands‑on leadership, and strong financial acumen to coach teams, manage budgets, and uphold Napa Valley luxury

Qualifications

• Minimum 3–5 years of progressive experience in ultra-luxury hotel or resort operations, including management responsibilities.
• Experience overseeing Front Office, Concierge, Bell, and Valet operations in Forbes Five‑Star environments is highly desirable.
• Strong leadership, interpersonal communication, and relationship-building skills.

Responsibilities

• Provide leadership for Guest Services operations and accountability for all Guest Services staff.
• Coach and develop managers, foster an inclusive, collaborative work environment.
• Ensure Forbes Five-Star service standards and Auberge Promises & Practices are consistently delivered.
• Oversee Front Office procedures, reservations, room assignments, and guest communications.
• Collaborate with Concierge, Spa, F&B, Housekeeping, and other departments to craft personalized guest experiences.
• Monitor guest feedback and service recovery to drive continuous improvement.

Skills

Leadership

Guest relations

Team development

Forbes Five-Star experience

Financial acumen

Tools

Opera PMS

ALICE

WAY

Springer-Miller SMS

Delphi

Job description

Auberge du Soleil, part of the Auberge Collection, seeks aGuest Services Manager to lead the Guest Services team and deliver Forbes Five‑Star service from pre-arrival to post‑stay. You will drive operational excellence across Front Office, Concierge, Bell and Valet, while maintaining personalized guest relations and flawless execution.

The ideal leader combines emotional intelligence, hands‑on leadership, and strong financial acumen to coach teams, manage budgets, and uphold Napa Valley luxury