Luxury Guest Services Leader

Auberge Collection; California; On-site; USD 85,000 - 90,000; Full time

Job summary

Auberge du Soleil in California is seeking a Guest Service Manager to lead the Guest Services department, overseeing Front Office, Concierge, Bell, and Valet operations with Forbes Five-Star standards.

The role emphasizes guest satisfaction, team development, and financial stewardship, driving exceptional experiences for luxury travelers in Napa Valley while aligning with Auberge Collection’s Promises & Practices. This is a hands-on leadership position in a sophisticated, adult-oriented resort.

Qualifications

• Minimum of 3–5 years of progressive experience in ultra-luxury hotel or resort operations, including at least 3 years in a management capacity.
• Experience overseeing multiple Front Office functions (Guest Services, Concierge, Bell, and/or Valet) is highly preferred.
• Experience in Forbes Five-Star, AAA Five Diamond, or comparable luxury hospitality environment is desirable.
• Financial literacy with departmental budgets, labor management, productivity, and reporting is essential.

Responsibilities

• Provide direct leadership for all Guest Services operations and manage a multi-functional team.
• Coach, mentor, and develop Assistant Guest Service Managers and staff to independently manage daily operations.
• Maintain Forbes Five-Star standards and Auberge Collection Promises in all guest interactions.
• Collaborate with Concierge, Spa, F&B, and Reservations to craft seamless, personalized guest experiences.
• Monitor guest feedback and service recovery trends to drive continuous improvement.

Skills

Leadership

Guest service

Communication

Financial acumen

Staff development

Problem solving

Operations mgmt

Flexibility

Tools

OPERA

ALICE

WAY

Springer-Miller Systems

SMS

Delphi

Microsoft Office

Job description

Auberge du Soleil in California is seeking a Guest Service Manager to lead the Guest Services department, overseeing Front Office, Concierge, Bell, and Valet operations with Forbes Five-Star standards.

The role emphasizes guest satisfaction, team development, and financial stewardship, driving exceptional experiences for luxury travelers in Napa Valley while aligning with Auberge Collection’s Promises & Practices. This is a hands-on leadership position in a sophisticated, adult-oriented resort.