Luxury Front Desk Ambassador — Guest Experience Champion

fourseasons; San Francisco (CA); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Hourly Rate $37.76

Medical, dental & vision insurance

401k Retirement plan

New Parental Leave Pay

Pet Insurance

Inclusive employee engagement events

Complimentary accommodation at other 4

Complimentary Employee Meals

Paid holidays, vacation & sick days

Laundered Employee Uniform

Job summary

Four Seasons Hotel San Francisco is seeking a Front Desk Receptionist to ensure guests have a smooth arrival and departure experience. As the first and last interaction, you will greet guests, check them in, explain accommodations and billing, and coordinate with the Front Office team.

The ideal candidate has luxury hotel front desk experience, excellent service and communication skills, and the ability to multi-task in a high-volume setting.

Qualifications

• Previous luxury hotel front desk experience preferred.
• Excellent customer service and guest contact skills.
• Outgoing and enjoys helping others.
• Degree in hospitality or similar preferred.
• Ability to quickly establish rapport.
• Above average communication skills.
• Current Four Seasons employees, bilingual candidates and those with prior luxury hotel experience will receive priority.
• Ability to work in a high volume operation.
• Ability to multi-task and meet deadlines.
• Flexible schedule including overnight shifts, holidays, and weekends.

Responsibilities

• Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests.
• Check in guest in an efficient and friendly manner, using the guest’s name whenever possible.
• Check out guest at end of stay.
• Maintain a balanced bank assigned by the hotel and reconcile transactions.
• Handle all guest interactions with the highest level of hospitality and professionalism.
• Respond to all guest requests in an accurate and timely manner.
• Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff.
• Ability to answer guest calls and direct the guest appropriately in the absence of a Communication Operator.

Skills

Customer service

Hospitality

Communication skills

Multi-tasking

Overnight shifts

Flexible schedule

Bilingual

Education

Degree in hospitality or similar

Job description

Four Seasons Hotel San Francisco is seeking a Front Desk Receptionist to ensure guests have a smooth arrival and departure experience. As the first and last interaction, you will greet guests, check them in, explain accommodations and billing, and coordinate with the Front Office team.

The ideal candidate has luxury hotel front desk experience, excellent service and communication skills, and the ability to multi-task in a high-volume setting.