Luxury Front Office Leader — Guest Services & Operations

fourseasons; San Francisco (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Complimentary Accommodation

Complimentary Dry Cleaning

Employee Meals

Paid Holidays

Vacation and Sick Days

Employee Discounts

Job summary

Four Seasons Hotel San Francisco seeks a Front Office Manager to lead the hotel services operations, including Front Desk, Concierge, and Guest Services, ensuring a seamless guest experience with strong organizational leadership.

You will guide staff, uphold luxury standards, and coordinate with departments to deliver exceptional service while overseeing safety, financial procedures, and guest satisfaction.

Qualifications

• College education in Hospitality Business Management or equivalent experience preferred.
• Two to four years of employment in a related position with Four Seasons or other organizations.
• Verbal and written command of the English language (multi-lingual preferred).

Responsibilities

• Directs all staff at the Front Office including Front Desk, Communications, Concierge, and Guest Services to ensure operational flow, communication, and follow-up on any problems, guest requests or special requirements.
• Conducts scheduled Performance Evaluations and provides real-time feedback both positive and constructive to staff when needed. Includes disciplinary action when necessary.
• Reviews and monitors scheduling of staff in departments of responsibility. Attends regular labor meetings for review of labor efficiency and efficacy.
• Provides daily operational direction and support to ensure quality service for all guests and staff.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Skills

Front Office Management

Leadership

Customer Service

Education

College education in Hospitality Management

Tools

Opera

Job description

Four Seasons Hotel San Francisco seeks a Front Office Manager to lead the hotel services operations, including Front Desk, Concierge, and Guest Services, ensuring a seamless guest experience with strong organizational leadership.

You will guide staff, uphold luxury standards, and coordinate with departments to deliver exceptional service while overseeing safety, financial procedures, and guest satisfaction.