Luxury Reservations Coordinator | VIP Guest Experience

Four Seasons; San Francisco (CA); On-site; USD 78,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision plans

401k retirement plan

New parental leave pay

Free employee meals

Job summary

Four Seasons San Francisco seeks a Reservation Coordinator to manage individual and group reservations, maintain guest profiles, and support VIP arrivals. You will work closely with Sales, Conference Services, Front Office, Revenue Management and other operations to ensure personalized service throughout the guest journey.

The role emphasizes accurate reservation data, effective communication, and proactive guest recognition while upholding Four Seasons standards and procedures.

Qualifications

• Minimum one year of experience in hotel reservations, guest services, front office operations, or a related hospitality role.
• Knowledge of property management systems required; Opera experience preferred.
• Proficiency in Microsoft Office applications and hotel reservation systems.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Take in-coming reservation queue calls and non-queue calls, process Internal, WRO, Trust and FIT Reservations.
• Coordinate individual and group reservations while ensuring accuracy of guest information and rooming details.
• Review upcoming arrivals and guest profiles to identify preferences, special requests, VIP status, and guest recognition opportunities.
• Communicate reservation details, guest preferences, and special requests with operational departments to support exceptional guest experiences.
• Run daily reports as requested: Daily Transaction Report from Delphi, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows; process rooming list within 48 hours of receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Interpersonal skills

Tools

Opera PMS

Microsoft Office

Job description

Four Seasons San Francisco seeks a Reservation Coordinator to manage individual and group reservations, maintain guest profiles, and support VIP arrivals. You will work closely with Sales, Conference Services, Front Office, Revenue Management and other operations to ensure personalized service throughout the guest journey.

The role emphasizes accurate reservation data, effective communication, and proactive guest recognition while upholding Four Seasons standards and procedures.