Luxury Reservations & Guest Experience Coordinator

Four Seasons Hotels and Resorts; San Francisco (CA); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401k Retirement plan

New parental leave pay

Pet insurance

Complimentary employee meals

Commuter/employee benefits

Paid holidays, vacation & sick days

Laundered employee uniform

Job summary

Four Seasons Hotel San Francisco is seeking a Reservation Coordinator to deliver exceptional guest experiences by coordinating individual and group reservations and maintaining detailed guest profiles. You will support VIP arrivals, collaborate with Sales, Conference Services and Front Office, and help ensure seamless service across departments.

The role requires at least one year in reservations or front office hospitality, strong communication skills, and the ability to manage multiple tasks

Qualifications

• Minimum one year of experience in hotel reservations, guest services, front office operations, or a related hospitality role.
• Knowledge of property management systems required; Opera experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Take in-coming reservation queue calls and non-queue calls, process Internal, WRO, Trust and FIT Reservations.
• Coordinate individual and group reservations while ensuring accuracy of guest information and rooming details.
• Review upcoming arrivals and guest profiles to identify preferences, special requests, VIP status, and guest recognition opportunities.
• Communicate reservation details, guest preferences, and special requests with operational departments to support exceptional guest experiences.
• Monitor room blocks, reservation activity, and group commitments while maintaining accurate records and reporting.
• Maintain guest profiles and reservation data in accordance with Four Seasons standards and procedures.
• Handle guest inquiries, reservation changes, and service recovery situations with professionalism and care.
• Run and distribute reservation, arrival, and guest-related reports as needed.
• Collaborate with Sales, Conference Services, Front Desk, Revenue Management, and operational departments to ensure seamless guest experiences.
• Support guest recognition initiatives and personalized service delivery throughout the guest journey.
• Comply with Four Seasons standards while working professionally and collaboratively with all departments.
• Assist with group turn-overs: creating group files, introduction letters to group contacts, group rate codes, cut-off date checks and reminders, and verifying rate information.

Skills

Guest services

Verbal communication

Written communication

Organizational skills

Multitasking

Bilingual

Tools

Opera PMS

Job description

Four Seasons Hotel San Francisco is seeking a Reservation Coordinator to deliver exceptional guest experiences by coordinating individual and group reservations and maintaining detailed guest profiles. You will support VIP arrivals, collaborate with Sales, Conference Services and Front Office, and help ensure seamless service across departments.

The role requires at least one year in reservations or front office hospitality, strong communication skills, and the ability to manage multiple tasks