Front Office Team Lead — Guest Experience

Accor; San Francisco (CA); On-site; USD 87,000 - 104,000; Full time

Job summary

Fairmont San Francisco is seeking an Assistant Front Office Manager to lead and mentor a dedicated guest services team. You will oversee daily Front Office operations, train staff, and ensure exceptional guest experiences in a fast-paced luxury hotel.

The ideal candidate has 2–3 years in front desk or guest services with supervisory experience, fluency in English, and a positive, service-oriented attitude. Evenings, weekends, and holidays availability is required.

Qualifications

• Bachelor’s degree in a related field or a combination of equivalent education and/or experience.
• 2–3 years of experience in a front desk or guest services role in a hotel, with at least 1 year in a supervisory capacity
• Must have the ability to handle a multitude of tasks and guest requests
• Fluency in English
• Knowledge of Opera Cloud Property Management System an asset

Responsibilities

• Oversee and manage the daily operations of the Front Office.
• Provide training to new front desk staff and ensure ongoing development of team members.
• Supervise and motivate Front Office staff, ensuring they are well-trained, efficient, and provide exceptional guest experiences.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Pro-actively support achievement of hotel metrics, including loyalty program enrollment and upselling.

Skills

Guest service

Communication

Leadership

Organizational skills

Fluency in English

Education

Bachelor’s degree

Tools

Opera Cloud PMS

Job description

Fairmont San Francisco is seeking an Assistant Front Office Manager to lead and mentor a dedicated guest services team. You will oversee daily Front Office operations, train staff, and ensure exceptional guest experiences in a fast-paced luxury hotel.

The ideal candidate has 2–3 years in front desk or guest services with supervisory experience, fluency in English, and a positive, service-oriented attitude. Evenings, weekends, and holidays availability is required.