Elite Guest Services Agent — Luxury Hotel Experience

Fairmont Hotels & Resorts; San Francisco (CA); On-site; USD 47,000 - 52,000; Full time

Job summary

Fairmont Hotels & Resorts in San Francisco seeks a friendly, professional Guest Services Associate to deliver outstanding service at the front desk. You will handle external and internal inquiries, manage calls, texts, and emails, and ensure requests are followed through with courtesy and efficiency.

You should know hotel operations across Housekeeping, Front Office and Engineering, maintain our Royal Service software, and act as a liaison for guests seeking information.

Qualifications

• Experience in customer service is preferred.
• Strong verbal communication and guest relations skills.
• Able to work in a fast-paced environment.

Responsibilities

• Offer professional, friendly, and engaging service.
• Process external and internal calls, texts, or emails.
• Take ownership of requests and ensure follow-up.
• Know departments, especially Housekeeping, Front Office and Engineering.
• Maintain and monitor the Royal Service software.
• Serve as a liaison for guests seeking information.
• Handle and distribute faxes and messages.
• Follow hotel emergency procedures.
• Adhere to safety policies and department standards.
• Other duties as assigned.

Skills

Guest services

Communication skills

Interpersonal skills

Ability to work under pressure

Teamwork

Reliability

Call handling

Multitasking

Tools

Microsoft Windows

Job description

Fairmont Hotels & Resorts in San Francisco seeks a friendly, professional Guest Services Associate to deliver outstanding service at the front desk. You will handle external and internal inquiries, manage calls, texts, and emails, and ensure requests are followed through with courtesy and efficiency.

You should know hotel operations across Housekeeping, Front Office and Engineering, maintain our Royal Service software, and act as a liaison for guests seeking information.