Front Desk Leader — Luxury Hotel Experience

Four Seasons; San Francisco (CA); On-site; USD 80,000 - 84,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement Plan

Complimentary Accommodation at other F

Complimentary Employee Meals

Paid holidays, vacation, and sick days

Job summary

Four Seasons Hotel San Francisco seeks a skilled Front Desk Manager to oversee day-to-day operations and supervise Front Desk staff. You will respond to guest requests with personalised touches and coordinate with other Rooms Departments to ensure a seamless guest experience.

The role requires at least two years’ hotel rooms operations experience, supervisory ability, and knowledge of PMS systems. Competitive benefits and a path for development are offered.

Qualifications

• Minimum two years’ experience in hotel rooms operations, with supervisory/management exposure.
• Knowledge of property management systems required; Opera and Delphi knowledge preferred.
• Strong business and work ethic.
• Hospitality degree or related qualification preferred.
• Fluent communication and ability to supervise overnight shifts.

Responsibilities

• Manages Front Desk staff including training and scheduling.
• Coordinates arrivals, departures and billing with Sales and Catering.
• Ensures proper handling of Special Attention Guests, Return Guests and Groups.
• Handles safety, security and guest well-being in absence of senior managers.
• Resolves guest complaints with high hospitality.
• Checks in/out, assigns rooms and processes payments.
• Uses computer systems to manage check-in/out and reporting.
• Answers guest calls and directs them in absence.

Skills

Leadership

Guest service

Staff training

Education

Hospitality degree preferred

Tools

Opera PMS

Delphi PMS

Job description

Four Seasons Hotel San Francisco seeks a skilled Front Desk Manager to oversee day-to-day operations and supervise Front Desk staff. You will respond to guest requests with personalised touches and coordinate with other Rooms Departments to ensure a seamless guest experience.

The role requires at least two years’ hotel rooms operations experience, supervisory ability, and knowledge of PMS systems. Competitive benefits and a path for development are offered.