Luxury Front Desk Concierge | Guest Experience Pro

fourseasons; San Francisco (CA); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Hourly rate $38

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Parental leave

Staff accommodations

Employee meals

Paid holidays

Job summary

Four Seasons Hotel San Francisco at Embarcadero is seeking a Front Desk Receptionist to join our luxury team. You will welcome guests, handle check-ins/check-outs, and upsell rooms to maximize revenue while delivering impeccable service.

Ideal candidates bring luxury hospitality experience, outstanding communication, and a warm, proactive attitude. The role requires a flexible schedule in a high-volume environment.

Qualifications

• Previous luxury hotel front desk experience preferred.
• Must have excellent customer service and guest contact skills.
• Ideal candidates will be outgoing and enjoy helping others.
• Candidates with a degree in hospitality, or similar, are preferred.

Responsibilities

• Check in guests efficiently and personally, ensuring correct room type and rate.
• Upsell rooms to maximize revenue.
• Check out guests and settle bills accurately.
• Maintain a balanced shift bank and handle cash/credit transactions.
• Handle guest inquiries with hospitality and professionalism; resolve complaints.
• Other duties as needed.

Skills

Front desk experience

Customer service

Outgoing personality

Hospitality degree preferred

Rapport building

Strong communication

Multi-tasking

Flexible schedule

Education

Hospitality degree preferred

Job description

Four Seasons Hotel San Francisco at Embarcadero is seeking a Front Desk Receptionist to join our luxury team. You will welcome guests, handle check-ins/check-outs, and upsell rooms to maximize revenue while delivering impeccable service.

Ideal candidates bring luxury hospitality experience, outstanding communication, and a warm, proactive attitude. The role requires a flexible schedule in a high-volume environment.