Luxury Client Concierge & Relationship Specialist

The RealReal; Perth Amboy (NJ); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

9 Paid Company Holidays

18 Paid Time Off (PTO) Days

Job summary

The RealReal is seeking a Consignment Concierge in Perth Amboy, NJ who will be the face of client relations, delivering a personalized and brand-focused experience daily. You’ll resolve inquiries, maintain ethical standards, and support consignors with professional, discreet handling of their luxury items.

Minimum 2 years in luxury/client-centric environments, strong interpersonal skills, and initiative are essential.

Qualifications

• Minimum of 2 years experience working directly with very high profile, sophisticated guests.
• Concierge mindset and high touch resolution.
• Effective communication skills at a high level.
• Strong client service, relationship management and interpersonal skills.

Responsibilities

• Provide excellent, personalized, and detailed customer service.
• Provide timely and accurate resolutions to client inquiries and ensure exceptional service levels are met.
• Maintain high ethical standards, professionalism, and confidentiality.
• Multitask and prioritize as necessary to meet customer needs.
• Represent the company with integrity and dedication.
• Display a positive attitude and work with integrity when dealing with customers, consignors, and coworkers.
• Highly refined verbal communication and effective follow‑up skills.
• Serve as primary contact for consignor escalations and support Manager in responding to client escalations/inquiries.
• Troubleshoot and resolve operational/service issues and concerns with urgency.
• Innovative, goal oriented, and resourceful.
• Ability to manage effectively through ambiguity and complex situations
• Able to work independently and make timely decisions with urgency.
• Ensure quality standards meet and exceed expectations.

Skills

Concierge mindset

High touch resolution oriented

Effective communication

Client service

Relationship management

Initiative

Tools

Google Suite

Microsoft Suite

Call center experience

Job description

The RealReal is seeking a Consignment Concierge in Perth Amboy, NJ who will be the face of client relations, delivering a personalized and brand-focused experience daily. You’ll resolve inquiries, maintain ethical standards, and support consignors with professional, discreet handling of their luxury items.

Minimum 2 years in luxury/client-centric environments, strong interpersonal skills, and initiative are essential.