Luxury Retail Experience Specialist

The RealReal; New York (NY); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Monthly bonus

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental, Vision & Commuter Be​

Paid Parental Leave

9 Paid Company Holidays

18 PTO Days

Job summary

The RealReal is seeking a Customer Experience Specialist for our New York store. You will drive revenue through proactive engagement, educate clients on our sustainable luxury platform, and support consignors with a polished, on-brand experience.

This part-time role requires 25–28 hours per week and a flexible schedule. You will maintain boutique standards, handle daily store readiness, and deliver an elevated shopping experience in a fast-paced, metrics-driven environment.

Qualifications

• 1+ years retail experience in a customer or business-facing position
• Ability to work flexible hours including holidays, evenings and weekends
• Dedication to delivering an elevated experience to customers and employees
• Ability to problem solve to meet customer needs
• Positive, friendly demeanor representing the TRR brand with integrity and professionalism
• Receptiveness to feedback to improve performance; stay objective and push for great performance
• Calm and professional in challenging moments; leverage partnerships to create positive client outcomes
• Strong organizational and time management skills; balance priorities in a fast-paced environment
• Experience in a dynamic, metrics-driven setting

Responsibilities

• Drive Revenue by engaging customers through suggestive selling and product knowledge
• Perform daily outreach to drive traffic and repeat business
• Educate buyers and consignors on the value of sustainable luxury and TRR's circular economy

Skills

Customer service

Sales skills

Retail experience

Flexibility

Problem solving

Brand representation

Team collaboration

Communication

Tools

Google Suite

Salesforce

Mac OS

Job description

The RealReal is seeking a Customer Experience Specialist for our New York store. You will drive revenue through proactive engagement, educate clients on our sustainable luxury platform, and support consignors with a polished, on-brand experience.

This part-time role requires 25–28 hours per week and a flexible schedule. You will maintain boutique standards, handle daily store readiness, and deliver an elevated shopping experience in a fast-paced, metrics-driven environment.