Luxury Client Experience Specialist

The RealReal, Inc.; New York (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

The RealReal, Inc. is seeking a Customer Experience Associate in New York to be the first point of contact for clients, educating them on our mission and services while delivering a warm, personalized brand experience.

You will greet clients, assist with returns and consignment drop-offs, listen to needs, make recommendations, and collaborate with cross-functional teams to maintain luxury standards across jewelry, watches, art and home items.

Qualifications

• 1-2+ years of work experience, luxury preferred.
• Strong people orientation with entrepreneurial spirit.
• Self-motivated and competitive.
• Ability to master multiple technical devices and systems.
• Clear communication, thorough listening, and quick, accurate responses.
• Strong attention to detail and excellent follow-up skills.
• Desire to work with people and deliver excellence in customer service.
• Professional appearance and demeanor.
• Basic understanding of luxury brands and artists.
• Interest in retail—fashion, fine jewelry and watches, and fine art and home.

Responsibilities

• Greet clients and direct to areas for swift resolution.
• Support in-store returns and consignment drop-offs.
• Assist customers by listening, connecting, and making recommendations.
• Demonstrate active listening to resolve client issues.
• Support operations like customer transfers as needed.
• Maintain brand standards in appearance and communication.

Skills

Customer service

Communication

Listening

Team player

Attention to detail

Tools

POS systems

Tech devices

Job description

The RealReal, Inc. is seeking a Customer Experience Associate in New York to be the first point of contact for clients, educating them on our mission and services while delivering a warm, personalized brand experience.

You will greet clients, assist with returns and consignment drop-offs, listen to needs, make recommendations, and collaborate with cross-functional teams to maintain luxury standards across jewelry, watches, art and home items.