Logistics Customer Support Specialist

The Home Depot; Louisville (KY); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Temco Logistics in Louisville, KY is seeking a Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. The role requires attention to detail, organization, and a passion for delivering excellent customer experiences.

The position involves answering calls and emails, providing delivery status updates, and coordinating with internal teams to maintain smooth operations.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Excellent communication and interpersonal skills to build and maintain positive customer relationships.

Responsabilités

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and elevate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain knowledge of Temco Logistics’ products and services to support customer inquiries effectively.

Connaissances

Customer service

Communication

Problem-solving

Organization

Formation

High school diploma

Outils

MS Office Suite

ERP systems

Description du poste

Temco Logistics in Louisville, KY is seeking a Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. The role requires attention to detail, organization, and a passion for delivering excellent customer experiences.

The position involves answering calls and emails, providing delivery status updates, and coordinating with internal teams to maintain smooth operations.