Customer Service & Office Support Specialist

Temco-Logistics; Ontario (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to join our team. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate is detail-oriented, organized, and passionate about delivering excellent customer experiences. Responsibilities include handling orders, tracking deliveries, and coordinating with installation teams to ensure seamless service

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years in customer service or office administration.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Excellent organizational skills; ability to manage multiple tasks.
• Proficiency in MS Office; familiarity with ERP systems is a plus.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’s products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service

Communication

Problem solving

Organization

Multitasking

MS Office

ERP familiarity

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to join our team. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate is detail-oriented, organized, and passionate about delivering excellent customer experiences. Responsibilities include handling orders, tracking deliveries, and coordinating with installation teams to ensure seamless service