Logistics Customer Care Specialist

Paycom - ATS; Ontario (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will monitor delivery schedules and provide real-time updates, while collaborating with teams to maintain smooth operations.

The role requires a minimum of two years in customer service or office administration, strong communication skills, and proficiency in MS Office.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of experience in customer service or office administration.
• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office Suite; familiarity with ERP systems is a plus.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions and requests.
• Ensure customer satisfaction with delivery and installation through follow-up communications.
• Resolve customer issues and escalate unresolved matters to the appropriate supervisor.
• Monitor and track delivery schedules to provide real-time updates.
• Collaborate with colleagues and other departments to maintain smooth operations.

Skills

Customer service

Communication skills

Problem-solving

Organization

MS Office

ERP familiarity

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will monitor delivery schedules and provide real-time updates, while collaborating with teams to maintain smooth operations.

The role requires a minimum of two years in customer service or office administration, strong communication skills, and proficiency in MS Office.