Logistics Customer Care Specialist

The Home Depot; Sanford (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

Key responsibilities include providing order and delivery updates, answering calls and emails, and collaborating with other departments to maintain seamless operations in a fast-paced logistics environment.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions and requests.
• Ensure customers are satisfied with delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service

Communication

Organization

Problem solving

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

Key responsibilities include providing order and delivery updates, answering calls and emails, and collaborating with other departments to maintain seamless operations in a fast-paced logistics environment.