Logistics Customer Service Specialist

Temco Logistics LLC; Maryland Heights (MO); On-site; USD 35,000 - 49,000; Full time

Job summary

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will coordinate orders, track deliveries, provide real-time updates, and collaborate with sales, operations, and installation teams to keep customers informed and delighted.

The ideal candidate has at least two years in customer service, strong communication, and proficiency in MS Office; bilingual

Qualifications

• High school diploma or equivalent is required.
• Minimum of 2 years of customer service or office administrative experience.
• Excellent communication and interpersonal skills to build positive relationships.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills to manage multiple tasks and priorities.
• Proficiency in MS Office Suite; familiarity with ERP systems is a plus.
• Knowledge of Temco Logistics’ services or logistics environment is a plus.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions and requests.
• Ensure customer satisfaction with delivery and installation services through follow-up communication.
• Resolve customer issues and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide real-time updates.
• Maintain expertise on Temco Logistics’ products and services to support inquiries.
• Track office supply inventory and place orders as needed for smooth operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Communication skills

Problem-solving

Organizational skills

Customer service experience

MS Office Suite

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will coordinate orders, track deliveries, provide real-time updates, and collaborate with sales, operations, and installation teams to keep customers informed and delighted.

The ideal candidate has at least two years in customer service, strong communication, and proficiency in MS Office; bilingual